The SocialGood Application Terms and Conditions (hereinafter "Terms") cover important obligations, conditions, limitations and exclusions with respect to all the services (hereinafter "Service") related to SocialGood Application (hereinafter "App") provided by SocialGood, Inc. (hereinafter "Company" or "Operator" or “We”). The Terms regarding the use of this Service are established and applied to any customer (hereinafter "you" or "user") who uses the Service. If you do not agree with the following items, you cannot use the Service and the App. Please read the Terms carefully.
- The following acts are strictly prohibited. We may make a legal claim for damages caused by any user who has taken such prohibited acts.
(1) Inputting false personal information
(2) Cancelation of shopping order by multiple times or in a continuous manner
(3) Acquisition of the cryptoasset, SocialGood (hereafter “SG”) by improper means or acts
(4) Acts of interference with the operation of the Company or the Service (including but not limited to unauthorized access and transmission of harmful programs) or acts that damage the credibility of the Company and / or the Service.
(5) Acts of using this service for illegal purposes, unpermitted purposes, unagreed purposes, or for having other users / third parties use it
(6) Act of changing information and contents provided by the Company in the Service without obtaining the consent of the Company.
(7) Violent acts, threatening behavior, or improper demands against the Company and / or affiliated partners.
(8) Violation of the applicable legal rights of the Company or its affiliated companies (including, but not limited to, copyrights, copyright moral rights, patent rights, trademark rights, design rights, utility model rights, portrait rights, and other applicable legal rights).
(9) Acts of violation of laws, ordinances, and / or public order and morals, or acts that may lead to such violation.
(10) Other acts that violate and breach any provision of the Terms
(11) Other acts that the Company deems inappropriate
- Nature of the App and SG Rewards
This application, including its associated web services (collectively, the “App”), provides users with a reward-based entertainment gaming experience. Users may receive rewards called “SG” (hereinafter, “SG”) for free based on their use of various services within the App. In some cases, SG may be available for purchase. Please note that this English version is a translation, and the Japanese version of these Terms shall be the original and legally binding version. All interpretations shall be based on the Japanese version.
Any display of “SG” or “Earned SG” in the Asset section of the App merely indicates points or scores within the in-app gaming system. These displays do not represent any legal or economic value and are not redeemable for cash or any other form of compensation. The values shown may fluctuate in a manner similar to the market price of the cryptocurrency SG (which exists on the blockchain), but they are not the cryptocurrency itself and have no exchange value.
“Withdrawable SG” refers to a right, subject to conditions, to potentially receive cryptocurrency SG from the Company for free, up to the amount of SG earned in the App. This is a form of in-game right only and cannot be transferred or sold. It does not constitute any real-world economic value. Even if a user holds Withdrawable SG, they must fulfill all conditions separately designated by the Company to exercise the right to receive SG. The final determination of whether those conditions have been satisfied lies solely with the Company.
The mere display of “Withdrawable SG” or “Earned SG” in the App does not entitle the user to claim that they legally or beneficially own the corresponding amount of cryptocurrency SG. Making such a claim without meeting the designated conditions will be deemed unfounded.
Should a user post content that significantly disrupts the Company’s business operations or unjustly harms the Company’s reputation—such as posting misleading or defamatory statements in app store reviews, on social media, or other publicly accessible platforms—based on a misunderstanding about SG ownership or reward eligibility, the Company reserves the right to treat such conduct as a form of interference with business or defamation. In such cases, the Company may take legal action or suspend or restrict the user’s account.
“SPIN” and “Loot Boxes” are digital in-app items that may be purchased using fiat currency. Upon use, users may be rewarded with either Earned SG or Withdrawable SG. Users hereby agree and acknowledge that neither type of SG has any real-world monetary value or liquidity. In particular, Withdrawable SG cannot be directly converted into cryptocurrency SG, and there is no guarantee that such conversion will be possible in the future.
SPIN and Loot Boxes are forms of digital entertainment for the purpose of competing in a points-based in-app game and are not intended as gambling activities. Only users who fully understand and agree to this nature of the product are permitted to use them. For example, a $5 purchase is considered payment for the SPIN experience and the opportunity to receive in-app rewards, which together comprise a digital experience. As such, all purchases are final and non-refundable for any reason.
Users can only receive SG (Earned SG or Withdrawable SG) if all the conditions required by the Company are satisfied. The method, timing, and quantity of SG rewards shall be determined entirely at the Company’s discretion and may be subject to change. Users must follow the conditions set forth within the App. The Company also reserves the right to discontinue the issuance of SG at any time.
Loot Boxes (including Lucky Wheels, SPIN, and other similar services, collectively “Loot Boxes”) are services in which users may receive certain content or services in exchange for a fixed fee. The outcome is determined by probability, and the value of the obtained content or service may fluctuate due to external factors. These services are not intended to constitute gambling or games of chance for the purpose of gaining or losing assets. Additional fees such as gas fees may apply when using these services or content.
All purchases of Loot Boxes are final and non-refundable under any circumstances. Even if users are dissatisfied with the results of a Loot Box spin, no refunds will be issued. In the event that a user submits fraudulent or malicious refund requests (including chargebacks), the Company reserves the right to suspend or restrict that user’s account. If the Loot Box fails to operate properly due to a malfunction in the App, the Company may, at its sole discretion, take appropriate corrective action such as re-issuing the spin or granting alternative items. However, under no circumstances will any cash refund be provided. By using Loot Boxes, users are deemed to have agreed to this policy.
- The App also includes membership-based services. The term “SG” as used in Sections 3 through 12 of these Terms refers to the “cryptocurrency SG” as described in Section 2 above. In order for you to use the services for members, you must purchase the specified amount of SG and hold them as a membership card. Please make sure to check the amount of money for purchase, SG required for this purpose, as well as the specified purchase method, in the application. Failure to properly meet those requirements may result in partial or total disablement of the app functions. Again, please pay attention to these matters. And also, if you do not agree that the main purpose of purchasing SG in the application is not for investment but for receiving member services, you must not purchase any SG via the application. The quantity of SG to be purchased and kept in the wallet will be announced on this application and on the SG website. The quantity is subject to change. As for not only the above SG quantity and the method of purchasing SG specified by the Company but also other points and issues, please check the terms and conditions of use of the application and the Company's announcements set and updated from time to time. Failure to comply with these conditions will result in restrictions on the functions of this application. Please be careful. We are not responsible for your Wallet, as the Wallet is under your own control.
- The purchase of SG in the SG app is not available to any Japanese or Japanese resident customers.
- SG is Cryptoasset and functions as so to speak membership certificate for users to get in to the SG App by holding a certain quantity of SG. SG is interpreted as Cryptoasset defined in the Payment Services Act of Japan (Article 2, Paragraph 5 of the Payment Services Act). Just like any other membership, when SG’s demand happens to be higher than its supply, SG price may rise, and the Company may issue a warning regarding this. This is, however, by no means intended to encourage, stimulate, or constitute speculation whatsoever.
- SG is not prepaid payment instrument (Article 3 of the Payment Services Act of Japan), or securities (bonds, share certificates, and ownership rights pertaining to transactions issued by the company and / or a related company, shares and rights related shares, options or derivatives, CFD contracts or other related rights for the purpose of profit recognition or loss avoidance, the securities to be held by a considerably large number of persons who respond to the solicitation, certificate of ownership of business trust, derivatives ownership of business trust, and any other type of securities, but not limited to the foregoing securities). And SG is not any type of any financial instrument.
- The Company may, from time to time, grant SG to users free of charge through various campaigns conducted by the Company, including referral programs and campaigns related to new member registration. Those campaigns are, for instance, various programs such as grants linked to shopping through the Application, referral bonuses and staking bonuses, and bonus at the time of new registration. In all of those cases, we reserve our right to change the conditions and amount of such grant at our discretion and judgment without prior notice. We also have the right to stop the SG grant itself at our discretion.
- The Company does not make any refund for the purchase of contents (e.g., Fastpass) provided by the Company. The Company shall not be liable for any loss or damage whatsoever incurred as a result of such purchase. With regard to withdrawal fees of SG withdrawal paid by users, no refunds shall be made. The Company shall not be liable for any damages or losses caused and triggered by withdrawals, such as SG market price fluctuations that may occur between the time when SG withdrawal fees are paid to the Company and when the relevant SGs arrive at the wallet of the user. In the event, on the other hand, that the Company suffers damages due to a user's cancellation of a purchase or a withdrawal, the Company retains the right to demand compensation for the damages from the user and therefore the user shall reimburse the Company for such damages. The user's account will be frozen dully until such compensation payment is made to the Company and confirmed by the Company.
- When you violate the above Article 1, we can carry out prohibition of the use of the App and / or we can delete your account.
- The Company does not accept any damage compensation request whatsoever related to the use of the App from any user of the App.
However, in exceptional cases where we are judged as being liable for damages related to the use of the App, we will be liable for such damages up to the total amount you paid to us in the last 1 month through the usage of the App. And, if the amount paid is zero, we will be liable for compensation up to 1 Japanese yen. “The total amount you paid” does not include the price of products and/or services you purchased on the EC site on this App. It does not include the amount of SG purchased in the SG App in relation to "3" above. It also does not include any losses due to fluctuations in SG prices, regardless of whether they were obtained via the SG App or from any other sources and channels.
- The company, which in charge of the SG App operation, and SocialGood International Inc., the issuer of SG, are separate legal entities. We, therefore, take no responsibility whatsoever for SG.
- This Terms are written in Japanese, and the Japanese version is deemed as the original. Applicable laws are Japanese laws. In the case of a dispute between a customer and the Company, the Tokyo Summary Court or the Tokyo District Court will be the exclusive jurisdictional court, depending on the nature and the amount of the complaint.
- The Terms will be updated from time to time. The user is bound by the latest updated content at any time.
For example, specifically, we may change the Terms at our discretion in the following cases:
(1) When the change of the Terms is for contributing to the interest of users
(2) The change of the Terms of use is not contrary to the purpose of the contract and is in accordance with the necessity of the change, the appropriateness of the changed content, the content of the change and other circumstances related to the change.
When changing the Terms is carried out according to the above, we will inform you of the change and the effective date of the change at least 14 days before the effective date of the change. Notification will be made on the website and / or by proper announcement methods to you. If you use this service after the effective date of the change, you are deemed to have agreed to the change of the Terms accordingly.
- The time length of the statute of limitation period for a claim by a user against us shall be one (1) year. Therefore, you must file a claim against us within 1 year from the date such claim accordingly.
- Users expressly waive any right you may have to file a class action lawsuit (a lawsuit in which multiple users are plaintiffs) against us.
- With regard to the Privacy Policy, click here for more information.