There are 5 different verification statuses for purchases and bonuses in the Shopping History: Pending, Approved, Declined, and Expired.
The following is an explanation of what each of those statuses means:
Pending
When a user purchases or applies to purchase a product or service that is eligible for cashback from a merchant through the SocialGood App, and the data is successfully delivered from the merchant site to the server in our company, the status of that purchase will become “Pending.” Once it becomes “Pending,” the app will record how much SocialGood cryptoassets (SG) you should get using the rate specified for each merchant at that particular time.
Approved
The status will change from “Pending” to “Approved” after our server has received a notification from the merchant that the transaction for a product or service that has been purchased or applied for has been successfully completed. When it becomes “Approved,” it is counted as Approved SG, and if the Approved SG acquired so far exceeds a certain amount*, you will be able to withdraw it immediately by going to the Assets tab and clicking "Withdraw SG."
Declined
If the user refunded, canceled the product, or bought something that did not qualify then the purchase will be declined by the partner store. The amount of SG that was expected to be granted when the status was “Pending” for such transaction will be canceled and will not be granted.
Expired
The status “Expired” only applies to SocialGood bonuses. To be eligible for a SocialGood bonus, generally you need to make the required amount of qualifying purchases within the specified timeframe and wait for the partner store to approve the purchase. If your bonus status is “Expired,” that means you did not fulfill the requirements to receive the bonus.
N/A (Non-member)
After activating your membership, if your wallet no longer holds at least 200 SG or you disconnect your wallet, your account will become Not Activated again. Any pending purchases that you made after the Membership Program began will remain as “N/A (Non-member)” and will never become approved. (this was the case until Feb. 8, 2023)
Please note:
The statuses “Pending,” “Approved,” “Declined,” and "Expired" are based on the information obtained from the stores. We will check if there are any defects, so please fill in details about the event that occurred from the "Submit a Request" button.
*Currently, there is no required amount of transferrable SG ("Approved" SG) need in order to withdraw. This figure can change, so please refer to this article for details: https://socialgood.zendesk.com/hc/articles/900002450046
* It may take some time for each status to change depending on the notification status of the merchant.
*Items/services to be granted, the rate at which it is to be granted, and the maximum amount of how much can be granted will differ depending on the conditions specified by each merchant. Please check each merchant’s conditions in advance before using it.
*Please see this article (How can I withdraw the SG I got through cashback?) for details on how to withdraw SG that you earned.