eKYC (electronic Know Your Customer or KYC) is needed for identity verification in order to make withdrawals from the SocialGood App. If you are not making a withdrawal, you do not need to verify your account.
eKYC is performed at the end of the withdrawal process. You cannot verify it through My Account.
Steps for verifying your account:
- If you have not verified your account yet, you will be prompted to "Verify Now" after confirming the withdrawal amount. This withdrawal will not be processed.
- Follow the 3 steps on your screen to verify your identity. Click "Continue" to begin the process.
- After following the steps, your verification will be pending. You will receive an email with the results.
- After it is verified, you can start the "Withdraw SG" process again from the beginning. Your withdrawal will be pending until is Completed and reaches your wallet.